Privacy Policy

Introduction

This Privacy Policy explains how Surety Advisers Pty Ltd ("we", "us", or "our") collects, uses, shares, and protects personal information about you when you visit or interact with https://suretyrisksolutions.com.au/ (our "website") or use our services.

We are committed to protecting your personal information and being transparent about how we process it. This policy describes the types of information we collect, how we use it, the circumstances in which it may be shared, and the rights you may have regarding your information.

If you have any questions about this Privacy Policy or our data practices, you can contact us using the details in the Contact Us section below.

Information We Collect

We may collect the following categories of information about you.

Information you provide directly

This includes information you provide when you:

• Identifiers (name, email, phone, IP address)
• Employment / professional data
• Sensitive / special-category data
• Payment / financial data

This information may include your name, email address, postal address, phone number, payment information, and any other information you choose to provide.

Information collected automatically

When you visit our website, we automatically collect certain technical and usage information. This may include:

• Location / geolocation

This information helps us understand how our website is used and allows us to improve our services. Some of this information may be collected through cookies and similar technologies.

For more details, please see our Cookie Policy.

Special Category Data

Where we process special category data, we do so only where we have an explicit lawful basis under Article 9 of the EU GDPR or UK GDPR, such as explicit consent or another condition permitted by law. The categories of special category data we process, the purposes, and the applicable lawful basis are:

We process sensitive or special-category data only where permitted by applicable privacy law and for the purposes described in this policy.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing and maintaining the service
• Customer support
• Legal compliance
• Personalization

Lawful Bases for Processing

Consent

We may process personal data where you have given clear consent for us to do so for a specific purpose, such as receiving marketing communications or the use of non-essential cookies.

You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Contract Performance

We may process personal data where it is necessary to perform a contract with you or to take steps at your request before entering into a contract. This may include processing information to create accounts, deliver services, or process transactions.

Legal Obligation

We may process personal data where necessary to comply with legal obligations that apply to us. For example, we may be required to retain certain financial records for tax, accounting, or regulatory purposes.

Legitimate Interests

We may process personal data where it is necessary for our legitimate interests or those of a third party, provided that those interests are not overridden by your rights and interests.

Our legitimate interests may include operating and improving our services, maintaining website security, preventing fraud, and analysing how our services are used.

You have the right to object to processing based on legitimate interests in certain circumstances.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyse usage, and support certain functionality.

Some cookies are necessary for the website to function, while others may be used for analytics, performance monitoring, or advertising purposes.

For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting obligations.

When determining retention periods, we consider factors such as the nature and sensitivity of the information, the purposes for which it was collected, and applicable legal requirements.

Where personal data is processed on the basis of consent, we retain the data until consent is withdrawn or the data is no longer required for the purpose for which it was collected.

In practice, this means we retain your data for 2 years.

When personal information is no longer required, we will securely delete or anonymise it.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure.

While we take reasonable steps to protect your information, no system or transmission of data over the internet can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, such as the right to access, correct, delete, or restrict the use of your data.

Changes to This Policy

We may update this Privacy Policy from time to time.

The Last Updated date at the top of this policy shows when it was last revised.

Contact Us

If you have questions about this Privacy Policy or our data practices, you may contact us at:

Company Legal Name: Surety Advisers Pty Ltd

Registered Address: suite 829/1 Queens Road, Melbourne VIC 3004, Australia

Contact Email: hello@suretyadvisers.com.au

Company Phone Number: +61 3 7053 0791

Data Controller

For the purposes of the EU GDPR and UK GDPR, Surety Advisers Pty Ltd is the data controller responsible for your personal data.

If you are located in the UK or the EEA and believe your rights have been violated, you have the right to lodge a complaint with your local data protection authority.

In the UK, the supervisory authority is the Information Commissioner's Office (ICO) at ico.org.uk.

If you are in the EEA, you may contact the data protection authority in your country of residence, place of work, or where the alleged infringement occurred.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The "Last updated" date at the top shows when it was last revised.

‍